Returns & Exchanges

We want you to be completely satisfied with your purchase.

If you are not happy with your order, you may request a return within 30 days of delivery.

How to request a return

Contact our support team at info@veridianhome.shop and include:

• Your order number
• The reason for the return
• Photos if the item is damaged, defective, or incorrect

Our support team will provide the return instructions and the applicable return address. Please do not send an item back before receiving these instructions.

Return conditions

Returned items must be unused, in their original condition, and include all original packaging unless the item arrived damaged, defective, or incorrect.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once the returned item has been received and inspected, the refund will be issued to the original payment method.