FAQ

How long does shipping take?

Orders are generally delivered within 7–12 business days, unless a different delivery time is stated on the relevant product page. Once your order has shipped, you will receive a confirmation email with tracking information. Deliveries are not made on Sundays or public holidays.

How can I track my order?

As soon as your order ships, you will receive an email containing your tracking number and tracking link. You can use it at any time to check the latest delivery status of your package.

Where do you ship?

We currently ship to delivery addresses within the United States.

Where do orders ship from?

Orders are fulfilled through trusted partner warehouses. The fulfillment location may vary depending on the product, availability, and delivery address. Items in the same order may therefore arrive in separate packages.

How much does shipping cost?

Standard shipping within the United States is free.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, contact our support team within 30 days of delivery to begin the return process. Additional conditions are available on our Returns & Exchanges page.

What if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include your order number along with photos of the damage. We will review the issue and arrange an appropriate solution as quickly as possible.

Can I cancel my order?

Orders may be cancelled before they have been processed for shipment. Once an order has been dispatched, cancellation is no longer possible. You may still request a return after delivery in accordance with our return policy.

How can I contact customer support?

Email us at info@veridianhome.shop. We generally respond within one business day.